Live chat software is one of the easiest ways to provide a better user experience for your site’s visitors. A visitor will likely contact you using a live chat tool if you don’t have one in place.
Live chat software is a great way to build a relationship with a potential customer and turn a visitor into a customer.
Today’s live chat software is easier to use and more affordable than ever.
It’s perfect for small businesses, non-profits, churches, or anyone who wants to provide a better user experience for their website visitors.
Live chat software can help you to provide better customer service, increase conversions, and build trust.
When it comes to live chat software, you want to make sure you’re considering all your options. With so many different live chat software solutions on the market today, it can be difficult to find the right one for your business.
But, we’ve made your search a little easier by putting together a list of the top live chat software options available today. We’ll cover pricing, features, and other information to help you decide which live chat software option is best for your business.
Table of Contents:
- 1 What is Live Chat Software?
- 2 Why DO You Need Live Chat Support for Your Bussiness?
- 3 Must-have Features of a Free Live Chat Tool
- 4 Benefits of Free Live Chat Tools You Should Know
- 5 What are the Best Free Live Chat Software & Apps (or free trial)?
- 6 So, what’s the best free live chat software for my website?
What is Live Chat Software?
The purpose of live chat services is to allow you to communicate with your website visitors in real-time. Live chat software is a software program that allows you to talk to your website visitors during business hours.
Live chat software solutions offer you the ability to speak to your site visitors in real-time, while they are browsing your site. This allows you to offer them immediate service, answer their questions, and help them to convert.
Some live chat software even includes automated solutions that can automatically detect the reason your site visitor is on your website, while others offer you the ability to customize your live chat software to your exact needs.
Live chat solutions can also be used to engage in online chat with visitors and tweet with followers and other users.
Why DO You Need Live Chat Support for Your Bussiness?
With the advancements in technology, the growth of the internet, and the increased number of online stores on the internet, there is a high demand for live chat support.
Nowadays, customers want to interact directly with businesses on the web, and they want to do it immediately. Sometimes the easiest way for customers to get questions answered is to directly message a business on their website. This is where live chat support comes in handy.
Online live chat software is one of the most effective means of customer support you can provide. It’s also one of the most cost-effective. With the right live chat software, you can both provide better service to your customers and reduce your costs.
It’s no wonder that more and more online businesses are making the switch to live chat. Live chat is attractive because it offers a more personal approach to customer support than phone or email. It’s also an option for businesses that don’t employ enough staff to handle all inquiries by phone or email.
Must-have Features of a Free Live Chat Tool
A live chat tool can be a major asset for any business, customer service, or e-commerce site, giving visitors a way to instantly get their questions answered and problems solved.
This means that a live chat tool is a necessity, not a luxury. But what makes a good live chat tool? Is there any way to have a high-quality, high-performing chat tool without shelling out a lot of cash?
Of course, there is!
Our team has done a lot of research on this subject and we have a few tips for you on how to find a free live chat tool that can work for your site.
Whether you’re a small business owner or a busy professional, you don’t have time to answer every email in a timely manner. What’s worse is when you have a live chat window up and a visitor asks a question, but you can’t answer it in a quick manner.
Canned responses are a great way to provide a short answer to an asked question. With canned responses, you’ll be able to provide quick answers to your website visitors, while also keeping your email inbox clean.
Canned responses are a great way to save time and to provide a better user experience.
Branding & Customization
I’m sure you’ve heard it before, but you can’t put a price tag on branding. Sure, you could opt for the free live chat software, but it’s not going to look or feel like your business. At the end of the day, people are going to judge your business based on how it looks. If it’s not up to par with the competition, why would they choose you over the other guy?
If you’re looking for free live chat software that’ll help you stand out from the crowd, you should consider something that’s been professionally designed.
Chat software also makes good branding sense. It’s a great way to convey trust and professionalism to customers. But you don’t need to invest in an expensive paid solution to get great branding and customization.
Many free live chat software services have as many features, if not more, than the paid competitors.
Like a live chat provider that helps you customize chat icons, enable emoticons, white-label the live chat widget, add company logo, customize greetings based on visitor behavior, and more.
There are also options that allow you to customize the interface to match your brand. What’s not to love about that?
Real-time Visitor Monitoring
Real-time monitoring is a real-time visitor monitoring tool that allows you to monitor visitors and their actions on your site. Usually, it is an add-on for a live chat system. Real-time visitor monitoring is a great way to track customer activity, track visitor behavior, and get a better understanding of their actions. It’s a great way to see what is going on in real-time, so you can take action in real-time to improve your business.
Real-time visitor monitoring is a powerful tool that is able to generate a lot of information. With the right tool, you will be able to see a list of your top traffic sources, the average time spent on the site, the bounce rate, the pages that are most visited, and much more.
Chat Routing (Automatic, Manual & Condition-based)
Chat Routing is the process of deciding which agent will take care of each chat when it comes into the queue.
Some live chat systems automatically route chats based on the agent’s availability, so you can assign away all of your free time to other tasks.
Other systems route based on rules that you set up, so you can easily create complex routing scenarios that take into account your business needs.
If your top-rated free live chat software indeed offers you the option to add and customize different live chat forms, then don’t hesitate to use it. The best way to ensure that your live chat form will be well suited to any visitor is by choosing one that has been built specifically for the purpose of garnering valuable information from web visitors. These various live chat forms should be inclusive of:
- Pre-chat form – One that helps you capture leads in real-time
- Offline message form – One that helps you capture support requests in your operator’s absence
- Post-chat form – One that helps you capture feedback for the support process created by the operator
Chatbots are becoming more and more popular. For a while, they were little more than a way of trying to emulate a human conversation, but modern artificial intelligence technology has made them much more than simple chatty programs.
You simply need to make sure that your chatbot has the right features to make it useful for your customers. It must also be able to respond to questions intelligently and provide answers in a way that is easy for customers to understand. If you’re able to do that, you’ll be able to automate many of your customer support processes, leaving them satisfied and ready to come back to you for more.
Of course, the chatbots that you’ll find in free live chat software won’t be nearly as sophisticated as in paid tools.
Still, using a chatbot with your free live chat tool can give you a great feel for the value it could provide for your organization.
Multiple integration options are the best way to interact with your potential clients or customers. A live chat software that offers multiple integration options will have the ability to communicate with your clients on any channel they are on. This means that your live chat software will have the ability to connect to Facebook Messenger, WhatsApp, Telegram, WeChat, Google Hangouts, Skype, Outlook, Slack, etc.
It is best to choose a live chat service provider that offers multiple channels for communication. There are many live chat providers that offer one channel for communication. This may be okay for you if you are already using other channels for communication. But if you are just starting out, you might want to look for live chat software that offers multiple channels for communication.
However, just remember that integration is not everything. You have to evaluate the features, user interface, and security of the software.
Finally, we also recommend you look for live chat companies that offer mobile apps. This will help get even more customers to contact your brand and give you more of an edge over any competition.
Benefits of Free Live Chat Tools You Should Know
We all know that positive word of mouth is a super-effective trick in creating brand loyalty and helping businesses grow. Positive word of mouth is one of the most powerful ways to create new customers.
We all know that word of mouth is the most effective form of advertising. But, how do you spread the word about your website? How do you get people to talk about it? What is the easiest way to get positive word of mouth for your brand?
Using free live chat software on your website!
According to a study, 29% of consumers spread a positive live chat experience.Kayako
Free live chat tools are beneficial for your business. Here’s why. What you should know about free live chat tools. If you are not using live chat tools on your website, then you are missing one of the most powerful tools for improving your business.
Live chat is a simple way to communicate with your customers. It allows you to listen to your customers’ concerns live and in real-time instead of after the fact. Live chat enables you to answer questions or solve problems before they become issues. You can also use live chat to help generate more sales, increase customer loyalty, and help you better understand your target market.
Besides, here are some of the benefits of using live chat as your support channel.
- Live chat meets the evolving customer needs. People prefer to text rather than calling. Are you shocked to hear that? Me, neither.
- It is highly accessible.
- It provides quick solutions to customers’ issues and helps them continue their tasks immediately.
- Live chat support is more conversational than email support.
- Using live chat on the checkout page can reduce cart abandonment rates.
- It’s increase customer lifetime value
What are the Best Free Live Chat Software & Apps (or free trial)?
Free live chat software certainly exists, and with this list you certainly will be able to find a solution that fits your needs.
HubSpot’s Free Live Chat
Hubspot provides free live chat software that connects with your website visitors in real-time to convert new leads, close more deals, and provide better support to your customers.
HubSpot’s live chat software comes as a part of HubSpot’s CRM, so you can have inbound chats registered in your customer database. It’ll enable your team to have an insight into recurring issues with existing customers and offer custom solutions where necessary!
It is a perfect free live chat solution if you are using HubSpot’s CRM. If you are not using its CRM, then you can sign up for free and install its customized live chat widget on your website.
Also, it includes features such as:
- Custom branding
- Targeted welcome messages
- Canned responses.
- HubSpot provides its chatbot builder, making it possible to keep your live chat active even outside the working hours.
- Somewhat limited customization without an upgrade. However, by upgrading, you can edit the color of your chat widget and remove the HubSpot branding.
- HubSpot branding
People enjoy connecting online with others and by supplying them with just that, FreeChat brings smiles to their faces. Free is definitely better than not free, right?
The best part about this service is that it’s just not another software product you can install.
Nope! It works directly through your existing site with no coding required. That means no long load times or browser compatibility issues for your visitors when they connect with someone in one of the live chat rooms you’ve created on your site. Here are some outstanding features,
- With its sleek and modern live chat designs, you can customize and match your chat box and button to your site’s design perfectly.
- Incredibly easy to set up on your site within a few minutes
- You can add multiple social media channels to your live chat.
- Super easy to use and set up on your site
- Perfect for small businesses
- You can answer customer messages even on the go from your messaging apps like WhatsApp Business or Instagram
- It would be insufficient for medium to large businesses. In that case, We suggest going for a paid live chat software like Intercom or you can keep looking in our list to find a more suitable service for your business size.
Tidio is a live chat software solution for websites that automatically connects a website with visitors in real-time. Tidio enables you to build fun bots for your site, just like HubSpot, which will make it possible to automate many of your messages. It has many other features such as canned responses and an all-in-one shared inbox, allowing you to respond quickly and efficiently.
You can integrate Tidio with a variety of software, including Shopify, WordPress, and Wix. Tidio offers premium plans as well as a free plan. Its free plan is best for micro and small businesses as it allows:
- Only up to 3 chat operators,
- Chatbots to have unlimited chats with 100 unique visitors per month.
Tidio offers 500 free automated email credits with their free plan. However, they can also connect to popular CRMs and email marketing tools like Salesforce and Zendesk to make sure your customers receive expert and individualized customer support.
- Excellent customer support
- Clean and customizable interface
- Quick setup
- Doesn’t allow multiple triggers for one bot
- If a visitor is using multiple tabs, they will not receive the replies because the message box gets refreshed only when the page is open.
- No on-site settings that allow you to change the chatbox position
G2 Rating: 4.8/5
Crisp.Chat is a live chat messaging service that combines all messaging tools and adds the benefits of artificial intelligence for a smarter customer experience. It offers you the possibility to share images, arrange video conferences and manage contacts by combining them in one place so you don’t have to switch between different apps.
This way, you can build chatbot scenarios, create GIFs and video previews, share files – and keep your customers engaged while they wait for your response by allowing them to play the CrispyBird game!
LiveTranlate’s real-time translation feature is best for websites with many international users, but it also enables two individuals who do not speak the same language to communicate on any topic of their choice. A forever-free plan is best for personal websites and anyone who wants a basic live chat to communicate with customers. It covers:
- 2 seats
- Team inbox
- Mobile apps
- Auto-translate feature
- Has a mobile app
- Great sync between web, desktop, and mobile apps
- No way to have separate conversations with the same customer.
- Message history of the free plan is 30 days
- Integrations with services like PipeDrive caused issues and didn’t work well for some users.
G2 Rating: 4.4/5
Tawk.to is a live chat software that offers a convenient way for your customers to contact you, track it in real-time, and reply whenever they feel most comfortable.
- Localized messages to chat with foreign customers in your native language
- Tawk.to has IOS and Android apps so that you can chat with customers from your mobile device.
- Canned messages
- Track the user’s location, activity, where they clicked, etc.
- Browser-based so you won’t need to install any software
- A lot of customization features
- Inconsistent notifications
- Somewhat difficult to integrate with websites and set up for some users
G2 Rating: 4.6/5
Respond.io is a customer messaging software that allows businesses to provide their users with a simple interface for resolving issues or inquiring about your products or services.
It’s installed on your website where you can provide live chat for site visitors and also send automated responses through social media sites like Facebook & Twitter so you don’t need to adapt your business marketing strategies based on what works best for each one. Their live chat software provides a 360-degree view of your customer base so that you can get a clearer insight into each customer profile.
Additionally, these messages are trackable so the recipient will always be aware of how many people received their message and who they were since you can also import contacts into the messaging system, thus helping you maintain records that might otherwise get lost in other platforms.
Respond.io also provides additional tools like data analytics and an “AI” feedback system that directs automated messages based on common questions or issues raised by previous customers.
Respond.io’s live chat software has both free and paid plans. The forever free plan includes:
- 5 team members
- Up to 100 contacts
- Unlimited messages
- All channels
- Missing features compared to professional paid plan
- No mobile app, only works on desktop
G2 Rating: 5/5
When it comes to customer service, JivoChat is a top-rated app that provides 24/7 support from your team via chat, email, social media platforms, and more. It’s empowering support teams to handle chats from various platforms, including websites, emails, Telegram, Facebook, and WhatsApp. Other cool features JivoChat offers are:
- Color-coded chats
- Message sneak-peek
- Canned responses
- Proactive chat
The free basic version is limited to the first 5 agents but covers unlimited websites and chats.
- Provides visitor information (location, name, email address) under certain conditions
- Call back feature
- Ability to see the users type in before they click “send”
- Inability to contact customers who leave the chat after stating it
- Limited SMS features
- The number of times the chatbox popup on the webpage may get annoying for users
G2 Rating: 4.8/5
There are lots of online chat software available and it can help companies to boost their customer support and make their brand images better. When it comes to multichannel management in one place, SmartSupp is an excellent option. It has an intuitive UI and comes with very practical features that promote your company’s transparency and legitimacy.
Smartsupp is a good option for businesses to solve issues through a different kind of chat channel while users can get quick replies to their inquires regardless of the place you’re getting in touch with them like Facebook Messenger, Yello, web page (and more). The live chat software allows businesses to respond to their customer’s emails, chats, and Facebook messages all at once using just one platform.
Smartsupp offers a variety of tools and features to enable quick, natural conversation with your customers on both desktop and mobile devices. The drag-and-drop file sharing tool makes it easy for you to share photos or documents while the chatbot feature creates one-on-one contact between companies and customers via text messaging instantly. Another prominent feature of Smartsupp is the video recording feature, which records visitor behaviors.
It has a forever free plan and paid plans. The free plan covers:
- 3 agents (Live chat agents are the customer service team employees who answer chats.)
- Unlimited number of websites
- 3 chatbots
- All the core features
- The ability to email when a user abandons the chat session
- User-friendly interface
- Records user sessions on screen
- Has a mobile app
- Some users have reported that sometimes notifications don’t show up on its Android app.
- You can’t set up office hours in the free version
G2 Rating: 4.4/5
Chatra is a live chat software that automatically kicks into action when visitors are on your website. It features read receipts and typing indicators so customers can know when you’re responding to messages or questions, which will help build trust with them quickly.
Chatra provides updated features like reading receipts and typing indicators, so customers can tell when you’re responding. It also includes an offline chat widget that tells engaged visitors “we’re busy right now but we’ll be back soon!”
Chatra has a forever-free plan as well as paid plans that come with more features.
- Its mobile app works great.
- Connects you with customers through your email and Facebook as well
- Integrating Chatra to your website is simple and quick
- Free version is perfect for small businesses.
- Sometimes the chat may lag.
- Lacks HTML support in messages
- Lacks inability to send chat transcripts manually
G2 Rating: 4.2/5
Userlike has a free live chat feature and also premium plans. Free users get a widget, one webcam seat with the Software as a service (SaaS), and various features like image and video support, feedback options, and conversation tagging. It’s gives people the ability to provide feedback, and allows discussion tags so you can keep conversations well-organized.
With conversation tagging, you can tag conversations based on topics and better organize them. Canned messages for common questions is another advantageous function of this customer service software for web and mobile apps.
- Ability to live chat on Messsenger, WhatsApp, and more
- Integration options with other tools like pipedrive, Salesforce, and Slack
- Optimal user interface
- Broken chat sessions
- The operator can’t send the message back to the user once you close the chat window.
- No smartphone app
G2 Rating: 4.4/5
OnWebChat is a chat app that lets you communicate with your customers in real-time, from anywhere. OnWebChat has all the tools you need for a superior customer experience.
OnWebChat is a live chat application available for free on Google Play, which enables you to offer your clients an easy way to contact you while they are using your app or website. What onWebChat’s free plan covers:
- 100 chats/month
- 1-year chat history
- Visitor monitoring
- Shortcuts, speech to text
With MyLiveChat, agents can engage customers and customers can easily contact you through a separate room to discuss their concerns privately.
You can customize the visitor popup messenger by adding your company logo and agent photo, which is cool for matching the live chat to your brand image.
MyLiveChat also has a spell checker feature to eliminate spelling mistakes. One outstanding feature is the proactive chat, which allows initiating a one-on-one chat with your website visitors. Other features include:
- Typing indicator
- File transfer
- Firewall support
- Multi-language support
- Canned responses
- Easy to implement
- Set working hours for availability
- No bot function for automatic replies
- Lacks proper product onboarding
- Inability to customize the chat button in the free version
- Unhelpful customer support
Capterra Rating: 4.4/5
LiveAgent offers a variety of knowledge base and ticketing features – and the ability to integrate with your site. Just like any other type of sales and marketing software, LiveAgents allows you to send automated messages to people via email, SMS, voice message, and more.
To give your agents multiple options to handle customer issues, you’ll need to upgrade to a paid plan. However, if you stick with the free plan, your customers won’t be able to help themselves by using Canned Answers.
If others are asking questions unrelated to the ones displayed on their screens, they can use Predefined Answers to eliminate guesswork. Other than its live chat capabilities, LiveAgent’s free live chat app does offer basic reporting, multiple language support, and native knowledge base support.
- API and mobile SDK
- One live chat widget
- Basic reporting
- Ticket management
- Customer forum
- Knowledge management
G2 Rating: 4.5/5
If you’re on a tight budget and can’t afford the cost of one of those enterprise-level live chat products, then Chatport can work as an interim solution for getting your feet wet with live chat. It allows you to embed a live chatbox across any of your sites and customize the look for your brand – or your customers’ browsers!
Their free version comes with a simple mobile, desktop, or browser-based widget that serves as your live chat client and is placeable on as many domains as you like – they limit you to a single user though!
Chatports offer more advanced features with their paid plans, including automated responders, an API, social media integrations, and a lot more.
- One user
- 30-day conversation history
- Unlimited chats per live agent
- Mobile, desktop, and browser app
Having a live chat or messaging is all about meeting your customers where they already enjoy hanging out online. WhatsApp is no exception to this rule with over two billion users as of 2021, and it is primarily used in Europe, Southeast Asia, the Middle East, and Latin America.
So if you want to expand the reach of your business and stay connected with local clientele by providing them with a solution that’s compatible with their daily digital habits closer to home then WhatsApp may be worth considering.
Zendesk is working with WhatsApp Connect to facilitate rich interactions including conversations on Whatsapp Groups. Rich engagements are on their way to enable businesses to broadcast on WhatsApp, broadcast on WhatsApp groups, display products and services in catalogs on Whatsapp for conversational commerce initiatives on Whatsapp groups.
The customer support platform will also allow organizations to gain insight into user behavior from WhatsApp chat transcripts which can be leveraged for improving human-centered user experiences as it allows the collection of customer feedback from a variety of channels including live chat, email ticketing, social media, etc.
- Product catalogues
- Booking and payments
- Voice and video calls
- Document sharing
- Automation integrations
Messaging apps that can be quite popular can often gain potential users due to their privacy features, however, Telegram’s end-to-end encryption still manages to trump other options thanks to its security app.
The end-to-end encryption allows you to communicate with other users safely even in countries where social media or messaging apps are banned. Despite the fact that end-to-end encryption has been around for years, Telegram’s popularity is rising even in countries where it’s not required because of its cutting-edge technology and ease of use!
Telegram and Zendesk Support have teamed up to provide exclusive services users can receive without having to leave this messaging app. In April 2020, Telegram reported it had 400 million monthly active users! Within all of those active users are potential customers you can reach through a couple of different methods. Use a Telegram bot or a Group or a Channel to send information directly to these potential customers!
- Bot API
- End-to-end encryption
- Chat folders
- Video editing
- Animated stickers
So, what’s the best free live chat software for my website?
Having live chat support on your website adds trustworthiness to your brand. However, If you are just starting out your business or have a small business, having live chat support available for your audience can be quite helpful in conveying the reliability of your brand.
That said, it’s also important not to underestimate the role of great customer service – it pays off.
Also, if you are just starting out your business or have a small business, most well-established chat programs can become burdensome on your budget.
If your business is more focused on social platforms like WhatsApp business, Instagram, Facebook, etc., FreeChat is also a great option.
This concludes our list of free live chat software suggestions that can be easily implemented into your website. We hope you’ve gained enough insight to decide on the best fit for your needs! Have another recommendation? We’d love to hear it in the comments below!